The PARTNER® Advanced Communications Release 7 System's processor module
supports five incoming lines and nine extensions, while PARTNER Basic's system
processor module supports 3 incoming lines and 8 extensions. The maximum system
configuration is 19 lines and 44 extensions, or 31 lines and 8 extensions.
Either processor module can operate on its own or can be used with a 2- or
5-slot carrier and additional expansion modules. Expansion modules can be used
to add lines and extensions to the system, or additional capabilities such as
voice messaging and fractional T1 support.
ACS systems support a wide variety of features including Caller ID (name and
number), Distinctive Ringing, Send All Calls, Speed Dialing, and five-party
conferencing, each helping employees to be more efficient and productive.
Phone Connect via the T1 module enables customers to answer calls even if they
are out of the office by simultaneously allowing calls to ring simultaneously at
their desk phone and to their cell phone. Enhanced accessibility is also
achieved through the Remote Call Forwarding feature, which enables a call to be
immediately directed to any external number.
variety of cost control features provide for better telephone expense management
and system performance monitoring. The PARTNER system is easy to install and
administer. It is simple to add modules and telephones; and software upgrades
can be performed easily by inserting a PCMCIA card into the system.
• Converged Voice and High
Speed Broadband Internet Access for cost effective e-mail, access to
information, and support for eBusiness solutions.
• Many included applications to
simplify call answering including standard Caller ID and standard connections
for answering machines, cordless sets, credit card readers and Fax machines.
• Improved Customer Service:
through enabling businesses to respond quickly and with quality to customers
24 x 7 x 365.
• Mobile employees can stay
connected to the business with Wireless TransTalk® and 3910 Wireless
Telephones for employees who are away from their desks and Cell Phone Connect
for employees who need to be reached while off premises.
• Standard Fax Management
notifies users when the fax machine is busy, in use or in trouble so that it
can be immediately repaired.
Support for Enhanced Multimedia Messaging
Messaging is an easy-to-install option with PARTNER® Advanced Communications
System messaging solutions. Some options provide access to voice mail via e-mail
as a standard feature.
PARTNER® Advanced Communications System messaging systems can provide 24 x 7 x
365 call coverage and a range of capabilities to meet a variety of needs at
prices suitable for a small business budget. Unified Messaging enables mailbox
users to integrate their voice and e-mail messages and manage them all from
their PC's e-mail client.
PARTNER® Advanced Communications System offers Caller ID support as a standard
feature, letting subscribers see both the name and number of the calling party
(subscription to Caller ID service required from Local Exchange Carrier (LEC).
When associates know who's calling before they answer the phone, they can
immediately personalize their response. This helps build stronger relationships
with customers, co-workers and suppliers.
Enhanced Tip/Ring Capability
Enhanced Tip/ring capability enables businesses to add other industry-standard
devices to their PARTNER® Advanced Communications System.
Tip/Ring capability allows users to plug in a fax machine, single-line telephone
set, modem, or credit card reader. Avaya has enhanced this feature with
"plug-and-play" service, which means that the system recognizes these
devices without additional programming or expensive adapters.
The T1 Module provides the PARTNER system with the ability to use fractional T1
with up to 16 lines via a T1 facility. The T1 will support E & M
signaling with or without DID service. The T1 module includes a CSU to provision
the lines and can be administered via PARTNER PC Administration and Diagnostics
Utilization of T1 functionality gives businesses more efficient, cost effective
trunking options. The Cell Phone Connect feature via the T1 module enables
customers to take calls even if they are out of the office by forwarding calls
to their cell phone with coverage to system voice mail. The Remote Call
Forwarding feature allows calls to be directed to any external number.
The PARTNER system supports the Avaya TransTalk® digital wireless phones
and the 3910 Wireless Telephone, each of which provides in-building
wireless communications capability.
Mobility allows businesses to cost-effectively enhance call coverage and improve
Customer Service Features
Improved Customer Service by enabling businesses to respond quickly and with
quality to customers.
Customer Service features range from Group Call Distribution and Music-on-Hold
to support for voice messaging and mobility solutions, making PARTNER® Advanced
Communications System the choice for small call centers.